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Faqs

Shopping

How can I place and order at Junaid Perfumes?

• If you have already made up your mind and want to purchase one our products, then you can easily purchase it in few clicks.
• Go to your product’s page and click on “Add to Cart”, where you will be redirected to your cart and you will have the choice to whether “Continue Shopping” or “Proceed to checkout” if you are done shopping.
• If you are a new customer, then you should register first with your contact details. Otherwise, click on "Already registered" and sign in first using your email and password.
• Choose your desired payment method, confirm the order, and click on checkout. Stay relaxed and we will take care of the rest!

How do I register?

• Click on the login link at the top right of the page.
• Please complete all fields marked with * accurately. Click on Submit.
• Congratulations! You now have an account and are ready to start shopping!

• What if I forgot my password?

• It is easy to reset your password. Please go to Junaid Perfumes website, click “Log In” and click “Forgot Password.” Type your email address then click “Submit.” An automatic password reset will be sent to your email address.

Returns/exchange

How can I return an Item?

• Please visit our Exchange & Return policy Page.

What is return notice period?

• We provide our customers with a 60 days notice period of returns. Please note that the items must be in the original packaging and must be unused. For more details, please visit our Exchange & Return policy Page, where you will find everything you need to know about Returning and exchanging products.

• Do I get a refund? Do I get my money back?

• You can contact us in case you want a refund within 60 days from your purchase. For more details, please visit our Exchange & Return policy Page.

How long does a return exchange refund take?

• The sooner you inform us that you want to initiate a return process the better! For more details, please visit our Exchange & Return policy Page.

I have changed my mind. Can I still cancel an order before I receive the item?

• At Junaid Perfumes, the most important for us is that you feel comfortable buying the items you really want. If you want to cancel an order, the rule is that the sooner you inform us the better! Cancellations depend on whether your order has been shipped or not. Usually, this happens within two working day. Hence, we give you the possibility to cancel your order at a very early stage. If this is the case, please send us a request through the Contact Us and we will take care of everything!
• However, if your order has been shipped we would not be able to cancel it. At that point your next best option is to return the item if you aren’t satisfied with it.
• For more details, please visit our Exchange & Return policy Page, where you will find everything you need to know about Returning and exchanging products.

Payment Methods

What Kind of payment methods do you accept?

• Credit Cards
At Junaid Perfumes, our preferred payment method is via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept Visa and MasterCard credit cards. Orders completed with credit cards will not be charged any additional fees.

Is your Junaid Perfumes website trusted for online payments?

• We actually use industry-leading encryption standards! This encrypts the data you provide to us, ensures it is safe and not accessible to any third party. From your side, the most important is to protect your password. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party. For more information, please check our Terms and Conditions.


Products

How can I search for a product at Junaid Perfumes?

• Just enter what you are looking for in our powerful search bar on the top right of the page, and it will give you all the relevant products corresponding to your query. We offer you the possibility to further refine your search through the search bar on the left that appears with your search results.

The item I want is out of stock. What do I do?

• Although we try to have a stock level that will keep up with expected demand, certain items that are highly popular can exceptionally run out of stock. As stocks continuously change and new products are always being added, please continue to check in to see if we have restocked your desired item or another product like it.

How can I provide feedback for the product I purchased?

• We always welcome all kinds of feedback on all our products. Just fill in the “Product Review” tab under the corresponding product or you can contact us and we will get back to your right away.


Delivery

Where do you deliver to?

• We currently only deliver to the GCC (Bahrain, Saudi Arabia, Kuwait and Dubait) . Items purchased will be delivered right at your doorstep whether at your home or in the office. Please note that shipping rates vary from one country to another depending on the product’s weight and the country it is being shipped to.

How much does it cost for delivery?

• Shipping rates vary from one country to another depending on the product’s weight and the country it is being shipped to.

How long does it take for my order to be delivered?

• Most Junaid Perfumes customers in Kuwait receive their orders within 2-8 working days of placing them. However if you are outside state of Kuwait, then it might take a little longer for you to receive your product. You can always track your order to check its latest shipping status.

How can I track my order?

• If your order has taken longer than the expected timeframe to arrive, please contact the customer support team at +97317737007 from anywhere else and we will be happy to assist you.

Customer service